Generic support bots fail because they are trained on nothing that resembles your actual customers.
A support agent built from six months of real inbound conversations, with custom orchestration around Claude and a purpose-built dashboard to monitor exactly what it is doing.
Live in production. It replaced a third-party AI support vendor and now handles the bulk of routine inbound on its own, leaving the team the conversations that actually need a person.
A support agent grounded in your real conversations, not a script, and monitored so you can see how it behaves instead of trusting a black box.
If this maps to a problem you are sitting on, the first step is a fixed-price diagnostic. Worst case, we tell you not to build it.
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